Dear customers, Harvest Fish & Pet Sdn Bhd (West Malaysia) have registered a new company ONNETS PET WORLD PLT in Penang

All our customer's information and all products will moved to www.onnetspw.com

Please contact us at 012 519 8808 to know more information about this changes.

This site will remain here until 30th June 2018. But our operation will cease on 1st June 2018. All products will be deleted from this site.

Please visit ONNETS PET WORLD

Hailea 6 Month Warranty

Terms & Conditions

 

Advance Reef Sdn Bhd guarantee the provision of free warranty for Hailea Products a period of 6 months subjected to the terms and conditions listed below:

  1. This warranty applies to each new product purchased for domestic use in Malaysia, whereby the products has been supplied by Advance Reef Sdn Bhd.
  2. This warranty covers any manufacturing defects and defects arising from normal usage within the warranty period. The company of its authorized dealers will at its option and without charge, repair or replace the defective motor head and motor pump only. Any parts replaced under this warranty shall become the property of Advance Reef Sdn Bhd.

What is not covered in this warranty:

  1. Defect caused by the attack of household pest, fire, lightning, natural disaster, flood, pollution, abnormal voltage or usage of generator.
  2. Product being damaged due to tampering, altered or repaired by unauthorised person, misuse, negligence, riots or accident.
  3. Product being damaged due to commercial usage. (Warranty covers all products for Malaysia usage only)

Please refer to the conditional warranty of selected products stated below:

  1. Accessories: No warranty on all accessories
  2. Range hood: No warranty for bulb

Caution: Customers are advised to install adequate lightning protection devices for the equipment.

 

How to claim?

  • The warranty is effective for 6 months, starting from the date on the tax invoice.
  • The claim requires the presentation of original tax invoice.
  • The validity is under manufacturer inspection.
  • Please contact our customer service for the claim.