Dear customers, Harvest Fish & Pet Sdn Bhd (West Malaysia) have registered a new company ONNETS PET WORLD PLT in Penang

All our customer's information and all products will moved to www.onnetspw.com

Please contact us at 012 519 8808 to know more information about this changes.

This site will remain here until 30th June 2018. But our operation will cease on 1st June 2018. All products will be deleted from this site.

Please visit ONNETS PET WORLD

Return & Exchange

Satisfaction Quality

 

Your satisfaction is guaranteed with us. Return is offered for your order in their original packaging within 7 days upon receiving for a refund or exchange. In any rare circumstance that your products has a defect or is wrongly sent please contact us within this time frame.

 

Free Return for Exchange or Refund

 

Terms:

  • Please contact us before any return. We will reject direct return without advanced request.
  • Please include the Order ID number in the parcel.
  • The return products need to be unused and in the same condition that you received it. It also need to be in the original packaging.
  • Customer is responsible for postal damage should it occurs due to poor packaging.
  • We will inspect the return and reserve the right to reject returns.

Steps:

  • Step 1: contact us about the return, whatsapp (016 812 2199) is preferred.
  • Step 2: upon agreement, pack all the original packaging back in good condition.
  • Step 3: Harvest Fish & Pet (HFP) will email you an airway bill in PDF file.
  • Step 4: please print the PDF file and stick onto the parcel.
  • Step 5: HFP will arrange the courier service pick up.
  • Step 6: Refund or exchange will be made upon our accepting the return.

Defective | Wrong products

  • In any rare case, the product is defective or wrongly sent, we will bear all the shipping costs.
  • For a defective or totally wrong product, a new shipment will be sent upon receiving the proof of the returned product.
  • If it is a right product with missing parts only, the parts will be shipped after contacting us.

Broken products | Parcel Opened

  • In any case, the product is broken or parcel is opened after receiving the parcel, customer is required to inform the Courier Service at once.
  • We are not held responsible for any broken or opened parcel because our parcel are sent out in good condition and packaging.

Returned products exemption

 

Product/s that are exempt from being returned.

  • Opened food & diet products
  • Opened medication or vitamins
  • Used sanitary products
  • Used filters & pumps
  • Used grooming tools
  • Opened / Used Toys